We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Qualifications:
▪ At least 1 year of customer service experience.
▪ Schedule and transfer to office availability.
▪ Advanced English level, with outstanding verbal skills.
▪ Proficient computer/data entry skills.
▪ Excellent communication skills.
▪ Effectiveness in teamplay.
▪ Problem solving skills and tolerance to frustration.
▪ Great service attitude, interest in dealing with customers and support them.
▪ Positive attitude and good work ethic.
▪ Ability to work under pressure and in simultaneous tasks.
Responsibilities:
▪ Receive inbound calls from new and existing customers regarding a variety of requests (Scheduling, billing inquiries, service concerns, general questions, etc.).
▪ Respond to customer inquiries with clarity and knowledge of products and services.
▪ Demonstrate excellent communication skills interacting with customers.
▪ Satisfy the specific needs of customers with a high-level of professionalism.
▪ Satisfactorily meet individual record goals.
▪ Competently manage the internal system simultaneously with the phone call and data capture.
▪ Maintain the confidentiality of information.